bna88's Privacy Policy

bna88 ("we", "our", "platform") provides a reliable online casino and betting experience for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use the bna88 website bna88.lat ("Site"), how that information is used, who it may be shared with, and what rights you have.

By using the Site, completing registration, or using our services, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using the Site. This Policy applies only to individuals aged 21 or older.

1 Information We Collect

bna88 may collect the following types of information to provide its services. Information is collected only to the extent necessary and for lawful purposes.

a) Information provided directly by you:

• Name, email address, phone number, and date of birth
• Payment-related information required for bKash, Nagad, Rocket, Upay, or bank transfers
• National ID card or passport details submitted for identity verification
• Messages and information provided to customer support via live chat or email

b) Automatically collected information:

• IP address, browser type, operating system, and device type
• Time of site visits, pages viewed, and click data
• Session data collected through cookies and similar tracking technologies
• Gaming activity, betting history, and transaction records

2 Purpose of Using Information

Collected information is used only for the following legitimate purposes:

• Creating, managing, and completing account verification
• Processing financial transactions — deposits and withdrawals
• Preventing fraud and ensuring account security
• Meeting legal obligations and age verification (21+)
• Providing customer service and support
• Improving Site functionality and resolving technical issues
• Implementing and monitoring responsible gaming policies
• Sending important notices related to bna88 services

3 Sharing Information with Third Parties

bna88 does not sell or rent your personal information. However, information may be shared with third parties in the specific circumstances below:

• Payment providers: Relevant financial information is shared to process bKash, Nagad, Rocket, Upay, or bank transfers. These providers are governed by their own privacy policies.
• Technology partners: Those who provide technical support for the safe and smooth operation of the Site.
• Game providers: Some session data may be shared to maintain platform connections with providers such as Pragmatic Play, Spribe, PG Soft, JILI, Evolution Gaming, Microgaming, NetEnt, and Ezugi.
• Legal requirements: Based on valid requests from legal authorities or as required for fraud investigations.

Any third-party service provider operates under a confidentiality agreement with us and may not use the information for any purpose other than the one stated.

4 Data Security Measures

bna88 adopts industry-standard technical and organizational measures to protect your information:

• SSL/TLS Encryption: All data transfers between the Site and servers are secured through SSL encryption.
• Secure server infrastructure: Your personal and financial information is stored on secure servers with strictly controlled unauthorized access.
• Access controls: Only authorized personnel may access personal information within the limits required for their role.
• Regular security reviews: Security audits are conducted regularly to identify system vulnerabilities.
• Data minimization: Only the information necessary to provide the service is collected.

5 Data Retention Period

How long your personal information is retained depends on the type and purpose of the data:

• Account-related information: for as long as the account is active, and after closure for the period required by applicable law
• Financial transaction records: for the legally required period in compliance with financial regulations
• Communication records: for a reasonable period as needed for improving customer service quality and resolving disputes
• Cookie and session data: for the specific duration applicable to each type of cookie (see cookie policy below)

After the retention period ends, information is securely deleted or anonymized.

6 Cookies and Tracking Technologies

bna88 uses cookies and similar technologies to ensure Site functionality and improve the user experience.

Types of cookies:

• Essential cookies: Essential for basic Site operations — maintaining login sessions, security verification, etc. These cannot be disabled.
• Functionality cookies: Remember your preferences, language settings, and past activity to provide a personalized experience.
• Analytics cookies: Used to understand which parts of the Site are used most, helping to improve the quality of the service.

Most browsers have options to control cookies. However, disabling essential cookies may cause some parts of the Site to not function properly.

7 Your Data Rights

You have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to correction: You may request correction of any inaccuracies in your information.
• Right to deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations exist.
• Objection to processing: You may object to the use of your information for specific purposes.
• Portability: In some cases you may request to receive your information in a structured format.
• Withdrawal from marketing: A request to stop promotional communications can be made at any time.

8 Protection of Minors

bna88 provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors. An age verification process is carried out at the time of account registration.

If we become aware that information from a minor has been inadvertently collected, we will immediately delete that information and close the associated account. If you have a complaint regarding this, please notify us at [email protected].

9 Third-Party Websites

If the bna88 Site contains links to external websites (such as game provider references), those sites have their own privacy policies. bna88 is not responsible for the data collection or privacy practices of those external sites. You are advised to read the privacy policy of any external site before using it.

10 Responsible Gaming and Use of Information

bna88 is committed to responsible gaming. Using data about your gaming activity, we can identify problematic patterns of play and offer assistance if needed.

You may set deposit limits, loss limits, session time limits, or self-exclusion. To apply these features to your account, please contact our support team. To learn more about responsible gaming, visit our Responsible Gaming page.

11 Changes to This Policy

bna88 reserves the right to change this Privacy Policy at any time. In the event of significant changes:

• A notice will be published on the Site
• The "Last Updated" date at the top of the Policy will be updated
• For important changes, registered users may be notified by email

Continued use of the Site after changes will be considered acceptance of the new Policy. You are therefore advised to review this page regularly.

12 Contact and Complaints

For any questions, concerns, or requests to exercise your data rights regarding this Privacy Policy, please contact our support team:

• Email: [email protected]
• Live Chat: Support is available 24/7 in Bengali and English through the live chat option on the Site

We will process your request as quickly as possible. For complex matters, a written response will be provided within 30 business days.